Clinical Quality

Clinical Quality

Patient-centered surgical care and clinical excellence.

For more than 25 years the staff and surgeons in CSA affiliated surgery centers have worked with a deep commitment to assure patients receive the best possible care and surgical outcomes. Clinical quality, safety and patient satisfaction are paramount to the patient experience which is why CSA surgery centers deploy a robust clinical quality program and advanced technology that helps caregivers measure, track and report patient outcomes. We are proud that each year more than 100,000 patients and 400 surgeons choose to receive care and give care in a CSA affiliated surgery center.

Clinical quality backed by data.

 
  • Patients at our surgery centers should expect to receive excellent care and service. Our 2024 Top Box scores reflect this:
    • Facility Rating 0-10: 93%
    • Willingness to Recommend: 92%
    • Facilities and Staff: 98%
     
  • Our surgery centers participate in the federal Ambulatory Surgical Center Quality Reporting (ASCQR) Program, which is designed to evaluate and monitor care provided to patients in ambulatory surgery centers.
 
  • CSA-partnered ASCs have achieved the coveted Leapfrog Top ASC award nine times, an honor bestowed on only a select group each year. Leapfrog evaluates facilities based on a comprehensive set of data that is provided voluntarily by ASCs.

The CSA Registry Program

The CSA Registry Program’s mission is to improve orthopedic care through the collection, analysis, and reporting of actionable data.

The information collected assists in making long-term decisions regarding orthopedic surgery. It is used to track the effectiveness of surgical procedures, and the implants used during those surgeries. Types of information collected not only includes surgical information, such as materials used, surgical timing, and medications; but also, patient-reported outcomes (PROs). PROs are outcome measures that are directly reported by the patient to help better understand a treatment’s efficacy. PROs are used at CSA facilities to assist surgeons in evaluating their practices. PROs can also be used directly by patients to gauge their recovery compared to other patients undergoing similar operations.

PROs allow patients the opportunity to report their health status relating to:

  • Quality of Life
  • Joint function and pain
  • Activity levels
  • Long-term surgical success

The Patient Experience

Orthopedic Associates Surgery Center
Orthopedic Associates Surgery CenterRocky Hill, CT
"The surgery took place even earlier than scheduled. The waiting room is calming and clean. The discharge area and discharge pick-up are planned out and work with ease."
New England Baptist Surgery Center
New England Baptist Surgery CenterDedham, MA
"Exceptional care was provided from start to finish. Could not be more pleased with my experience I received from the staff & Dr.'s. This surgery went extremely well for me. Thank you."
Glastonbury Surgery Center
Glastonbury Surgery CenterGlastonbury, CT
"Everyone was very kind, respectful and helpful. Spoke clearly and made sure. I understood everything they were telling me. I have used this facility in the past, and I would not hesitate to use it once again, if I need to in the future."
Rocky Hill Surgery Center
Rocky Hill Surgery CenterRocky Hill, CT
"The whole experience was unbelievable great staff was very informative and knowledgeable both doctors were as great as could be. I give them 10 stars!"
Constitution Surgery Center East
Constitution Surgery Center EastWaterford, CT
"The staff at the center was amazing, knowledgeable, and extremely supportive and professional!! If people are looking for an out patient I will be sure to recommend them to this center because I had nothing but the best experience here."
McLean Tysons Orthopedic Surgery Center
McLean Tysons Orthopedic Surgery CenterMcLean, VA
"FROM THE MOMENT I CHECKED IN A NURSE WAS THERE TO BRING ME TO THE BACK OF THE CLINIC, TWO NURSES WERE WITH ME AND ANSWERED ALL QUESTIONS. THEY WERE EXTREMELY KIND EMPATHETIC ALSO VERY PROFESSIONAL - THE WHOLE EXPERIENCE WAS MADE PLEASANT by THE STAFF. I WOULD DEFINITELY RECOMMEND THIS FACILITY TO FAMILY AND FRIENDS –"
Cheshire Surgery Center
Cheshire Surgery CenterCheshire, CT
"Every single person that was involved in my procedure from the time of check in to check out was friendly, accommodating, and supportive. I felt extremely comfortable throughout the entire process and would highly recommend this facility."
Middlesex Endoscopy Center
Middlesex Endoscopy CenterMiddletown, CT
"Everyone was pleasant, friendly and professional. I wasn't made to feel like an assembly line patient ever though alot of people were there for the same procedure."
Connecticut Orthopaedic Surgery Center
Connecticut Orthopaedic Surgery CenterMilford, CT
"This is my second time at the facility and everyone is so kind and caring. My surgeon was running behind so my Nurse got me warm blankets and an iPad with Netflix! They all checked on me and kept me updated. The entire surgical team came in one at a time to explain everything. Even my surgeon came in and spoke with me. From start to finish they were all great."
The Surgery Center of Rhode Island
The Surgery Center of Rhode IslandWarwick, RI
"Dr G is the BEST. My three-year-old had to have her tonsils and adenoids removed and he explained it in a way I would understand and in a way that my three-year-old would be OK and not scared walking in. I would recommend him 100%. The receptionist gave my daughter stickers, a toy and stuff to color with crayons and papers before the surgery to make her feel comfortable. It was all around a very scary thing to have my daughter go under anesthesia, but everybody was so sweet and so understanding, and so awesome and made me feel comfortable with my daughter Going under anesthesia at such a young age. They're just amazing."
Southwest Connecticut Surgery Center
Southwest Connecticut Surgery CenterWilton, CT
"Excellent, awesome, amazing, phenomenal service. Everyone was absolutely fantastic and extremely helpful and informative. Thank you so much to the whole awesome team"
East Bay Surgery Center
East Bay Surgery CenterSwansea, MA
"I was very impressed with the quality of care given with genuine compassion & competence. Everyone was very attentive and made me feel safe."
Hartford Hospital Eye Surgery Center
Hartford Hospital Eye Surgery CenterNewington, CT
"The staff at this facility are friendly, kind and very pleasant to deal with. I was extremely happy with my experience in December as well as my experience in July. I would highly recommend my Dr and the Hartford surgery center to family and friends and have done that. Overall, an excellent experience"
Lancaster Orthopedic Group Surgery Center
Lancaster Orthopedic Group Surgery CenterLancaster, PA
"Very nice facility and I was treated great. The experience was better than going to the hospital for the procedure."

We’re proud that CSA’s achievements are recognized by physicians, health systems and patients alike.

newsweek-best-ascs-2025.jpg
US News & Work Report Best Ambulatory Surgery Centers 2025 Ophthalmology.